Returns and Exchanges
Important Update: Changes to U.S. Returns Policy and Sales Terms
We want to inform our customers about important updates that will affect your shopping experience. As of February 13, 2025, due to significant changes in how U.S. Customs and Border Protection is processing cross-border shipments, we regret to inform you that we will no longer be able to accept returns from customers in the United States. All sales to customers in the U.S. will now be considered final sale.
What This Means for Our U.S. Customers
This change is a result of recent modifications in how U.S. Customs handles shipments entering and leaving the United States. Unfortunately, these changes have made it impossible for us to process returns from U.S.-based customers in a way that aligns with our operational capabilities.
Duties, Taxes, and Tariffs on U.S. Orders
Please note that any duties, taxes, tariffs, or other charges levied on your order by the government of the United States are the responsibility of the customer. 49 Dzine does not apply, collect, or receive any of these fees—they are directly remitted to the U.S. government. If you are unsure about potential charges on your order, we recommend checking with your local customs office for more details.
Why the Change is Happening
While we had hoped that the ongoing situation surrounding tariffs and trade regulations would improve, the updated customs processes have introduced new challenges that are no longer sustainable for us to navigate. As a result, all orders placed by U.S. customers will be subject to final sale terms, with no option for returns or exchanges.
Looking Ahead
We remain hopeful that the situation will evolve and allow us to revisit our return policy in the future. However, until significant changes are made to the cross-border trade regulations, this policy will be in effect. We are closely monitoring developments and will keep you informed of any updates as soon as we have more concrete information.
Our Commitment to Transparency
We understand that this change may be disappointing and we sincerely apologize for any inconvenience this may cause. As always, we are committed to keeping you informed with the most up-to-date policies to ensure that you can shop with confidence.
If you have any questions or concerns regarding this update, please do not hesitate to contact our customer service team. Thank you for your understanding and continued support.
What is your return policy?
For Canadian Customers:
Rainy Chief Trading Post and Indigenous Art Market offers a 14 day exchange / return policy on all items with the exception of clearance items, fabric, hand made items and customized items which do not qualify under the return or exchange policy. All items must be unworn, unused and in there original condition to qualify for an exchange or refund.
A Return Merchandise Authorization Number is required prior to returning items.
RMA Numbers are obtained by e-mailing hello@rctradingpost.com
All items that contain cut fabric or cut ribbon are final sale and can not be returned or exchanged.
Please include the order number and list items to be returned and reason. RMA Numbers will be sent via e-mail within 3 business days of request. Used products WILL NOT be accepted for return or exchange. Items must be new with all original packaging also in new condition. Any returned items are subject up to a 30 percent restocking fee.
Any items returned that are not in new condition and unworn condition will be either be subject to a 20 to 30 percent restocking fee or denied from an exchange and/or refund.
Returning items that are in soiled, dirty and worn condition will result in banishment from repurchasing on RCtradingpost.com
Any returns exceeding 4 items in total will receive store credit only.
We also only provide refunds for coloring issues at our sole discretion. We DO NOT provide refunds for slight variations in color of items between your computer or mobile screen and reality. Perceptions of color are different between people and as with any printed item, your item may vary slightly from how it appears on your computer or mobile screen.
Upon receipt and inspection of the returned merchandise, your credit card or form of payment will be credited for amount of the returned items minus any coupons or discounts used for your order. Shipping and handling charges are non refundable. All returns must be shipped prepaid of origin, unless prior arrangements have been made. No COD returns will be accepted.
New orders resulting from exchanges will be shipped upon receipt of returned merchandise unless other arrangements have been made with Rainy Chief Trading Post and Indigenous Art Market
Shipping fees incurred will not be credited on returned or exchanged items. Customers are responsible for all shipping charges, both inbound and outbound. Returns should be sent attention: Rainy Chief Trading Post and Indigenous Art Market Returns Department.
We will notify you of the Return Mailing address.
If you have any questions, email us at hello@rctradingpost.com
For US Customers:
All sales are considered final and are not eligible for return or exchange
Why is are handmade items excluded from Returns and Exchanges?
We carry several hand made items and also work with various tribal artisans and elders, that also make handmade items. Star Quilts, Dolls, Ribbon Skirts, etc. are just some of the examples.
We do not allow returns on these. Why?
Because those items are made to order, and typically they can be difficult to resell.
Also, it penalizes the artisans who make them who invest their time and money in making them, but who wouldn't get that back. And it's common courtesy not to have an artisan make something if you intend to back out.
This policy doesn't apply to any of our other items that we produce in bulk or have manufactured. It only applies to one-of-a-kind handmade items, customized items and clearance items.
We hope you understand why handmade items are excluded from our Return and Exchange Policy.
How do I do an exchange?
For Canadian Customers:
You must receive a return or exchange authorization in order to have your item refunded or exchanged. To receive your return or exchange authorization, please email us at hello@rctradingpost.com requesting your authorization. If your authorization is granted, you will be provided a return or exchange authorization number to include with your item in order for us to process your exchange or return. The return authorization must be written on the outside of your mailing package so we can verify your exchange or refund. IF THERE IS NO RETURN AUTHORIZATION NUMBER WRITTEN ON THE OUTSIDE OF YOUR RETURN OR EXCHANGE, YOUR ITEM(s) WILL BE RETURNED TO SENDER. Please carefully follow these steps so we can ensure your prices remain low and we can keep overhead low.
Once you receive your return or exchange authorization number, you can mail your package to the address given on your Return Merchandise Authorization reply.
You are responsible for insuring your package and making sure it is delivered. We are not responsible if it is received damaged or if it is not received at all.
Once received we will review your items to make sure they haven't been worn or used, and footwear will be inspected carefully to ensure it complies with sanitation standards for resale. Then your refund or exchange will be processed and you should expect to receive your refund within 5 to 14 business days. If you have an exchange you should expect a new tracking number within 20 days of when your exchange is approved.
What happens if I don't receive my refund in 10 to 14 business days?
We always release your payment back to you (minus your restocking fee) and have no control over how long your financial institution takes to credit you back. Please call your financial institution for details regarding their transfer of refunds.
Are there any limitations on exchanges?
Yes. You may only exchange your item for the SAME ITEM within two sizes and only one exchange per order. We apologize, if your item is more than two sizes off from what you need, we will not be able to provide you with an exchange or refund. An item that is exchanged cannot be refunded, and only one exchange is allowed per item per order. We provide sizing and measurement charts on all items, and it is the customer's responsibility to ensure their measurements fall within the size needed.
For US Customers:
All sales are considered final and are not eligible for exchanges
Cancellations
We reserve the right to cancel any order due to a technical error or glitch. Just because an order is placed does not mean we have accepted it. An order is not considered accepted until it is shipped. Any order may be cancelled for any reason by us should we not be able to fulfill it.
ALL REFUNDS AND EXCHANGES ARE PERFORMED EXCLUSIVELY AT THE DISCRETION OF RAINY CHIEF TRADING POST AND INDIGENOUS ART MARKET