FAQ

We currently ship to addresses in Canada (excluding Quebec) and the United States. 

We are not able to ship to other countries at this time.

Quebec's Bill 96 prevents us from shipping to Quebec at this time. As a small business, we do not have the infrastructure to accommodate such regulations to ship to the province. We do apologize for the inconvenience. 

En raison de la loi 96 du Québec, nous ne sommes actuellement pas en mesure d’expédier des produits vers cette province. En tant que petite entreprise, nous ne disposons pas de l’infrastructure nécessaire pour nous conformer à ces réglementations. Nous vous prions de nous excuser pour ce désagrément.

Shipping quotes are available upon checkout. Just enter your postal code/zip code for a estimated quote.

We offer free shipping on orders over $150CAD

Yes, but there are no surprises at your door. Duties, tariffs and import taxes for U.S. orders are calculated and collected at checkout and remitted directly to U.S. Customs and Border Protection before your package crosses the border. These charges are set by U.S. law, not by us, and we do not profit from them. See Important Information for American Customers for more details.

Yes! Choose local pickup at checkout. In store pickup is available Monday to Sunday during our store hours at our Calgary store:
3419 12 St NE, Unit 10, Calgary, AB.

Please wait for your pickup confirmation email before coming to the store - your order needs to be prepared first, which usually takes about 24-48 hours.

In-stock items are usually packed and shipped within a few days.

Orders placed online after our Calgary store has closed for the day are handled the next business day. Delivery time after shipping depends on the carrier and your location.

Our MocLux (unless specified as in stock on the listing) are all made to order and take about 4-6 weeks to get delivered. 

Please note as they are made to order and shipped through our manufacturer, they are not eligible for refunds once in production. Once you receive your MocLux in the mail, if you are wanting to exchange/refund once we get them back to our Calgary store.

As soon as your order ships, you'll receive an email with your tracking number. If you have more than one package, you'll get a tracking email for each one. Can't find it? Check your spam or promotions folder, then email us with your order number.

Email us at hello@rctradingpost.com as soon as possible with your order number and the correct address. We can update it as long as the order hasn't shipped yet. Once a package is on its way, we can't redirect it.

If a package is returned to us because of an incorrect or incomplete address, or because it wasn't picked up from the post office, the customer is responsible for the cost of reshipping it. Please double-check your address at checkout.

First, check around your home, with neighbours, your mailbox or community mailbox, and your local post office — packages are sometimes marked delivered a day early.

If it still hasn't turned up after 2 business days, email us with your order number and we'll open an investigation with the carrier. Please note that once we file the investigation with Canada Post this may take 2-4 weeks before we get a reply. You may be contacted for investigation purposes. Please answer any calls in regards to your order to expedite this process. 

Please be patient with us and Canada Post. We can not refund you or provide replacements on items that we shipped out unless Canada Post has given us the result of the investigation. We will always email you on updates.

Chargebacks will result in bans from our store. Please do not chargeback through your bank.
We pride our customer service and we will always make it right to you once we get a clearer picture on what is happening. Chargebacks not only hurt our small business but also blocks us from providing great customer service to you.

Email us at hello@rctradingpost.com with your order number and we'll get back to you as soon as we can. For returns and exchanges, please see our Returns and Exchanges page.